Terms & Conditions


In this agreement, ‘we’ means ‘Crowland Carpets’, ‘you’/’user’ means the customer, as the context requires.

By placing an order with us, you’re accepting these Terms and conditions.

We may amend this document at any time by posting the amendments on this page. The revised terms will take an immediate effect when they are posted unless specified. By using us, you are agreeing to all the terms and conditions mentioned below.

These conditions do not affect your statutory rights as a Consumer.

All work carried out by Crowland Carpets are subject to the following terms and conditions:


1.1) No work is to be done other than specified overleaf.

1.2) Unless otherwise agreed by us in writing, these conditions shall apply to all orders placed with us whether or not they shall be expressly incorporated.

1.3) Any stipulations or conditions in the customer’s order form which would conflict with these conditions shall be inapplicable unless expressly agreed by us in writing when acknowledging the order in question.

1.4) If you have provided your own measurements, you are responsible for these being accurate and Crowland Carpets accepts no liability if the flooring does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues after delivery.


2.1) Unless previously withdrawn this estimate expires after three months from the date hereof and we reserve the right to revise this estimate if necessary after this time.

2.2) Where a quotation is based on a specific quantities but the whole order as quoted is not placed with us the right is reserved to revise the prices quoted.

2.3) Any increase in price of labour, increase in price of materials imposed by manufacturers, and any increase in statutory taxes shall be borne by the customer.

2.4) Any extra expense occasioned by the variation of quantities, sizes of instructions or resulting from any unforeseen matters arising during the course of the work shall also be borne by the customer.

2.5) Where the estimate is based upon bill of quantities, and in any case whereat work requires measurement on completion, quantities and measurements are to be arrived at in accordance with the standard method adopted by the Royal Institute of Chartered Surveyors. Where we have quoted lump sum estimates based upon measurements taken from plans or on site, any alteration in the dimensions involving additional areas of labour shall be charged pro rata to the rates on which the estimate was based. No reduction on the estimate will be allowed unless the reduction is agreed by us before the work is commenced.

2.6) Where a sub floor cannot all be inspected we cannot be responsible if its condition is below a suitable standard for the floor covering.


3.1) We only act as agents for independent self-employed flooring installers and can arrange for one of these to deliver and/or fit your purchase under a separate agreement between you and them. We regularly assess the quality of work undertaken by our recommended flooring installers and ensure they have the necessary credentials to represent Crowland Carpets. We retain full responsibility for the products and services we supply and the deliverer/installer is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.

3.2) Delivery and fitting is chargeable. These charges may be payable to the company or the contractor and are quoted for the goods shown on the order only. If you require additional fitting services, for example; uplift and dispose of the old floorcovering, Screeding, carpet binding etc., these can be agreed with the store and/or fitter in advance and quoted for separately on your order.

3.3) If you have agreed to our ‘uplift and disposal’ service, we will remove your old flooring and all offcuts and packaging from your new flooring. If you have decided not to opt for this service, it is your responsibility to uplift and dispose of your old flooring prior to the fitters arrival. If you would like to keep any offcuts, please advise your fitter upon arrival at your home. The fitters will move up to five pieces of empty furniture from your room. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting. This does not include white or electrical goods or items over 4ft in height.

3.4) Doors may need to be trimmed to allow clearance. This is not included in our fitting charge unless agreed in advance. Fitters may need to remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. If you have fire doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service provided by Crowland Carpets. We are also unable to remove fire doors and so arrangements should be made prior to the fitting date.

3.5) We expect our recommended floorcoverings installers to cover the cost of travel up to a 20 mile round trip from the store to the installation address. There may be additional charges for longer distances, difficult parking restrictions or unusual requests i.e. ferry crossings. These charges may be payable to the company or the contractor.

3.6) Fitting appointments are approximate as the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.

3.7) Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.



4.1 All goods and service repair parts will remain the property of the Company until the price has been paid in full and the customer shall remain a bailee only until payment is made.

4.2) Any complaint by the customer relating to this invoice must be made by the customer to the Company in writing within 14 days of the invoice date.


5.1) The ownership of all materials, whether fitted or unfitted, shall remain with us and we reserve the right to dispose of the materials, until payment has been made. Such payment shall become due prior to any works carried out.

5.2) All materials on site, whether fitted or unfitted are at the customers sole risk.


6.1) We guarantee to replace without charge any defective materials and to carry out such remedial work as may be directly attributable to faulty workmanship during the period of six months from the date of completion of the work but this guarantee shall be invalidated if any of the materials used in the installation have been misused or tampered with. Immediate notice is to be given of any defect in materials or workmanship.

6.2) This guarantee does not affect the statutory rights of the customer.


7.1) The customers premises are to be efficiently ventilated and heated before, during and after  laying to prevent dampness affecting the flooring, this applies particularly to all floor coverings. We shall not be liable for any defect in the flooring caused by the customers’ failure to provide adequate heating and ventilation.

7.2) Whilst our floor layers will exercise due care and attention when laying out flooring, we shall not be liable for normal tolerances in materials, for damage to any decorations, skirting etc.

7.3) We shall not be liable for any loss, damage or delay arising from any strikes, lockouts, force  majeure, war or hostilities, government order or direction or any other circumstances beyond our control.

7.4) We shall not be liable for any defect in the flooring caused by the customers’ failure to provide adequate information relating to Sub-Floor, for example underfloor heating, pipes, electrical cables, non standard sub-floor materials (Anhydrite), the necessary damp proof membrane etc.


8.1) Variations of these conditions shall bind either party unless such a variation is in writing and signed by both parties.


9.1) The waiver by us or any breach of any of the foregoing terms or conditions shall not prevent the subsequent enforcement of that term or condition and shall not be deemed a waiver of any  subsequent breach.

About Us

Crowland Carpets is an independent family run carpet and flooring retailer based in Market Deeping, Peterborough. With over 40 years experience in the trade we can offer the very best advice with the peace of mind that every install will be to the highest level of professionalism.


Crowland Carpets
3 The Deeping Centre
Market Deeping

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01778 341827

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